Lynx Privacy Policy

Last Updated: July 4, 2025

This Privacy Policy describes how Lynx (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information of users (“you” or “your”) of our platform (the “Service”), including our website, mobile applications, and related services. By using the Service, you agree to the terms of this policy.

1. Information We Collect

1.1 Account & Profile Data

• Registration: Name, email address, phone number, date of birth (to verify age), password
  
  

• Profiles: trainer/babysitter/other service provider qualifications, areas of expertise, certifications, availability, profile photo
  
  

1.2 Usage & Interaction Data

• Bookings: Session dates, times, locations (physical or virtual), session feedback
  
  

• Communications: Messages exchanged via in-app chat or email, support requests
  
  

• Activity Logs: Date/time of log-ins, pages viewed, actions taken in the Admin Portal, feature usage metrics
  
  

1.3 Payment & Financial Data

• Transactions: Payment method details (e.g. credit/debit card token, billing address) stored securely by our payment processor
  
  

• Purchase History: Packages purchased, session fees, merchandise orders
  
  

1.4 Device & Technical Data

• Device Information: Model, operating system, browser type, IP address
  
  

• Performance Data: Crash logs, speed/latency diagnostics, analytics for feature optimization
  
  

1.5 Marketing & Analytics

• Cookies & Tracking: First- and third-party cookies, web beacons, and similar technologies to remember preferences, monitor site traffic, and serve relevant content
  
  

• Third-Party Analytics: Aggregated data from Google Analytics, social-media pixels for ad performance
  
  

2. How We Use Your Information

• Provide & Improve the Service: Authenticate users, enable bookings, power chat, maintain the Admin Portal
  
  

• Personalization: Suggest tutors/trainers, tailor content, send reminders and recommendations
  
  

• Customer Support: Respond to inquiries, troubleshoot issues, schedule interviews or sessions
  
  

• Billing & Fraud Prevention: Process payments, issue refunds, detect/prevent unauthorized activity
  
  

• Marketing & Communications: Send newsletters, promotional offers, event invitations (you may opt out at any time)
  
  

• Legal Compliance & Safety: Enforce our Terms of Service, comply with applicable laws (including COPPA requirements for minors), protect against abuse
  
  

3. How We Share Information

• Service Providers: Payment processors, hosting providers, analytics vendors—only as needed to deliver the Service
  
  

• Business Partners: Venue operators for in-person events, shipping partners for merchandise
  
  

• Legal & Safety: Courts, regulators, or law enforcement if required by law or to protect rights and safety
  
  

• With Your Consent: When you authorize a specific integration or partnership
  
  

We do not sell your personal data to third parties.

4. Children’s Privacy

Because Lynx connects high-school and college students, we take special care with minors’ data.

• Under 13: We do not knowingly collect data from children under 13.
  
  

• Ages 13–17: Parental or guardian consent is required for account creation. Parents may review or delete their child’s data at any time by contacting us.
  
  

5. Data Security & Retention

• Security Measures: Encryption in transit (TLS), encrypted database storage, access controls, regular security audits
  
  

• Data Retention: We retain personal data as long as needed to provide the Service, fulfill legal obligations, resolve disputes, and enforce our agreements.
  
  

• Data Deletion: You may request deletion of your account and associated data via your account settings or by contacting privacy@lynx.net; some aggregated or anonymized data may be retained for analytics.
  
  

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
  
  

• Port your data to another service
  
  

• Restrict or object to certain processing
  
  

• Withdraw consent for marketing communications
  
  

To exercise these rights, please contact us at privacy@lynx.net. We will respond within applicable legal timeframes.

7. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Remember your settings and preferences
  
  

• Analyze site usage and performance
  
  

• Serve targeted advertisements (with your consent)
  
  

You can manage or disable cookies via your browser settings, though some features of the Service may be affected.

8. Third-Party Links

Our Service may contain links to third-party sites or services. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

9. International Transfers

Lynx is based in the United States. If you access the Service from outside the U.S., your data may be transferred to and processed in the U.S. by our staff and providers. We rely on standard contractual clauses and other safeguards where required.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised date at the top and, where appropriate, notify you in advance. Continued use of the Service after such changes constitutes acceptance.

11. Contact Us

If you have questions, concerns, or requests regarding this policy, please reach out:

Email: thelynxnet@gmail.com
Mailing Address:
TheLynxNet

654 Carter Street

New Canaan, CT

06840

Thank you for trusting Lynx. We’re committed to safeguarding your privacy and earning your confidence every day.

TheLynxNet Mobile App Terms & Conditions

These Terms and Conditions ("Agreement") govern your use of TheLynxNet mobile application ("App"), a digital marketplace owned and operated by TheLynxNet LLC ("we," "us," "our"). By accessing or using the App, you agree to comply with and be bound by this Agreement.

1. Purpose

TheLynxNet is a technology platform that enables Clients (individuals seeking services) to connect with Service Providers (independent individuals offering babysitting, athletic training, or related services). We do not provide, control, or assume responsibility for the services themselves.

2. Role of TheLynxNet

TheLynxNet acts solely as a neutral venue for matching Clients with independent Service Providers. We do not supervise, direct, employ, endorse, or control Providers, nor do we guarantee their skills, background, or performance.

• Providers are not employees, agents, or representatives of TheLynxNet.

• TheLynxNet does not provide services, and has no responsibility for the performance, safety, legality, quality, or outcome of any session.

• All transactions and interactions are solely between Clients and Providers.

3. Account Eligibility and Creation

To use the App, you must:

• Be at least 18 years of age or have appropriate legal consent of a parent or legal guardian.

• Provide truthful, accurate, and complete profile and payment information.

• Maintain updated account details at all times.

We reserve the right to suspend or terminate accounts that contain false or misleading information or that violate our policies.

4. Booking and Payment

• All bookings and payments must occur through the App.

• Clients agree to pre-pay using a valid payment method stored securely in the platform.

• Any attempt to circumvent the platform for off-app payments or bookings is strictly prohibited and may result in account suspension or legal action.
  
  

5. Service Policies

• Providers must use the App to manage availability, sessions, and communication.
  Clients and Providers may not engage in direct, off-platform transactions for services found through TheLynxNet.

• TheLynxNet reserves the right to audit platform activity and suspend users violating this policy.
  
  

6. Session Management and Overtime

• In the event a service exceeds the originally scheduled time, the Client is required to submit an additional booking equivalent to the overtime duration in order to properly compensate the Service Provider. 

• Direct cash payment or any alternative form of compensation outside the platform is strictly prohibited.

7. Cancellations and No-Shows

Clients

• 48+ hours notice: 100% refund

• 24–48 hours notice: 50% refund

• Less than 24 hours or no-show: No refund
  
  

Providers

• A minimum 12 hours’ cancellation notice is required.

• Repeated cancellations or no-shows will trigger our Strike Policy and may result in suspension or removal

Strike Policy: 

• If the first offense is deemed severe by TheLynxNet, the platform reserves the right to terminate the account immediately. 

• A second offense will result in account termination in nearly all cases, subject to TheLynxNet’s sole discretion.

8. Conduct and Community Standards

All users must:

• Treat others with respect, professionalism, and integrity.

• Refrain from harassment, discrimination, violence, or unsafe behavior.

TheLynxNet reserves the right to immediately terminate accounts for behavior that violates our code of conduct or puts others at risk.

9. Content and Profile Requirements

• Users must post only accurate, lawful, and appropriate content.

• Misleading, discriminatory, false, or offensive information is prohibited.

• TheLynxNet reserves the right to remove, edit, or moderate any content that violates this policy.

10. Commissions and Platform Fees

• TheLynxNet charges a commission per successfully completed session.

• These fees are automatically deducted at the time of payment processing.

• Fees are non-refundable unless the platform determines otherwise in its sole discretion.
  
  

11. Insurance, Licensing, and Legal Compliance

• TheLynxNet does not provide liability insurance, health insurance, workers’ compensation, or any other form of protection for Clients or Providers.

• Providers are solely responsible for any professional licenses, background checks, certifications, and tax reporting obligations.

• Clients are responsible for verifying that the Provider meets their own standards and legal expectations.

We do not verify, validate, or guarantee Provider credentials unless explicitly stated.

12. Non-Solicitation and Off-Platform Policy

Users may not solicit, promote, or engage in off-platform bookings or payment arrangements.
Violators may be subject to:

• Permanent account deactivation

• Legal action, including damages and injunctive relief

• Forfeiture of pending earnings or refunds

13. Dispute Resolution and Mediation

• All disputes must first be submitted to TheLynxNet’s in-app resolution center.

• TheLynxNet will review disputes using a neutral, activity-based mediation process.

• Users agree that our determination is final unless overturned by a court of law in Fairfield County, Connecticut.

14. Platform Status and Limitation of Liability

TheLynxNet is a digital marketplace that facilitates the connection between Clients and independent Service Providers for the purpose of arranging and processing bookings for babysitting, athletic training, and related services. TheLynxNet does not provide, supervise, endorse, or control the services themselves. All services are provided by third-party, independent contractors who are not employees, agents, or representatives of TheLynxNet.

By using the App, you acknowledge and agree that:

• TheLynxNet is not responsible for the quality, safety, legality, or conduct of any service, session, or user (Client or Provider).

• TheLynxNet does not employ or manage Providers, and makes no guarantees regarding their qualifications, insurance status, background, licensing, or experience.

• TheLynxNet does not provide insurance or financial protection for any loss, injury, damage, theft, property harm, bodily injury, or other issues arising from use of the platform or engagement with Providers.

• Any agreement, arrangement, or dispute between a Client and a Provider is solely between those two parties.

You assume full responsibility and risk for any interaction or session arranged via TheLynxNet, and agree to release and hold TheLynxNet harmless from any and all claims, damages, losses, costs, or liabilities arising from such use.

You use the App and its services at your own risk.

15. Waiver of Liability

You agree that TheLynxNet, its affiliates, officers, and employees shall not be held liable for any:

• Personal injury

• Death

• Emotional distress

• Damages, whether direct or indirect, incidental or consequential

This includes any claim arising from:

• Services rendered by Providers

• Misuse of the App

• Breach of these Terms by another user

16. Indemnification

You agree to indemnify, defend, and hold harmless TheLynxNet from any:

• Claims, damages, losses, or legal fees

• Liabilities arising from your use of the App

• Breach of this Agreement

• Violation of law or third-party rights

17. Violation Policy

Any violation of this Agreement may result in:

• Immediate suspension or termination

• Legal consequences

• Reporting to law enforcement if applicable

TheLynxNet retains sole discretion in deciding what constitutes a violation.

18. Privacy and Data Use

We respect your privacy. Personal data is stored securely and used only to operate the platform.

• We do not sell user data

• We comply with applicable privacy laws 

• Users agree to our Privacy Policy by using the App

19. Suspension and Termination

TheLynxNet may suspend or terminate your account for:

• Repeated cancellations or misconduct

• Policy violations

• Unsafe or unlawful behavior
  
  

Termination may occur with or without notice, and users will lose access to all platform features.

20. Modifications to Terms

We may update these Terms from time to time. Continued use of the App constitutes acceptance of the modified Terms.

21. Governing Law

This Agreement is governed by the laws of the State of Connecticut.
All legal disputes must be resolved in the courts located in Fairfield County, CT, and you consent to the jurisdiction of such courts.

22. Entire Agreement and Consent

This document constitutes the entire agreement between you and TheLynxNet.
By using the App, you agree to be legally bound by these Terms and to receive communications electronically.